Last updated: February 2026
This software licence agreement (the “Agreement”) is entered into between Maia Labs and its affiliates (collectively “Maia Labs”, “we”, “our company”) and the natural or legal person subscribing to the software and/or services under this Agreement (“you” or “the Client”, and together with Maia Labs, the “Parties”), and governs the Client's access to and use of the software and/or services.
Maia Labs is a tool that assists in the drafting of medico-legal reports, in particular disability insurance (IV/AI) reports, intended for healthcare professionals in Switzerland. The Service uses artificial intelligence to help structure and draft reports that comply with Swiss legal requirements (Foerster criteria, structured assessment indicators, case law of the Federal Supreme Court).
Maia Labs is an infrastructure and service platform only. Maia Labs does not replace professional medical judgement and does not produce medical reports autonomously. The AI models used are developed by third parties and run on infrastructure hosted in Switzerland.
By subscribing to Maia Labs services, the Client accepts these terms of use (the “Terms”) in their entirety.
The Client confirms that they are authorised to represent their organisation and to accept these Terms on its behalf.
The Terms may be updated, and renewals will be subject to the version in force at the time of renewal.
This Agreement may be made available via Stripe or another online payment platform, and acceptance of the Terms may take place by a confirmation click at the time of subscription.
Maia Labs provides the following:
Maia Labs grants a limited, non-transferable and non-exclusive right to access and use the Service via the web interface. Nothing in this Agreement transfers any intellectual property rights.
It is prohibited to:
Access to the Service is subject to applicable laws, and Maia Labs reserves the right to suspend or terminate accounts in the event of a breach, without notice or refund.
THIS SECTION IS ESSENTIAL. THE CLIENT MUST READ AND UNDERSTAND IT BEFORE USING THE SERVICE.
The Maia Labs assistant is powered by large language models (LLMs) run on infrastructure hosted in Switzerland. It is capable of generating text, analysing documents and producing structured reports. These actions are performed on the basis of the Client's instructions and of the AI model's interpretation.
Maia Labs does not control, monitor, verify or approve the output, actions or decisions of the AI. Maia Labs does not and cannot guarantee the accuracy, completeness, reliability, safety, lawfulness or relevance of any AI-generated content.
The Client acknowledges and accepts that:
Maia Labs makes no representation or warranty, express or implied, regarding:
The AI assistant relies on language models developed by third parties and run on infrastructure hosted in Switzerland. The Client's data is not transmitted to any model provider and is not used to train these models. Maia Labs has no control over the training data, bias, capabilities or inherent limitations of these models and disclaims all liability for their behaviour or output.
The Client agrees to indemnify, defend and hold harmless Maia Labs, its officers, directors, employees and agents from and against all claims, damages, losses, liabilities, costs and expenses (including reasonable legal fees) arising from or relating to:
Maia Labs complies with the Swiss Federal Act on Data Protection (FADP/revised FADP) and, where applicable, the GDPR.
A separate data processing agreement (DPA) is provided on request.
Patient records are processed in memory for the duration of the report generation, then deleted. Only the form templates uploaded by the Client and the Client's account settings are retained, in encrypted form, on infrastructure hosted in Switzerland. Maia Labs does not access, view or use this data except for technical maintenance purposes.
The language models run on this same infrastructure: no Client data is transmitted to the providers of these models or used to train them.
Clients will be informed in the event of a security breach, and corrective measures will be implemented immediately.
Clients may request access to, correction, deletion or portability of their personal data at any time.
For further details, see our Privacy Policy.
Monthly subscriptions renew automatically each month. A free trial period may be offered. The subscription will automatically convert to a paid plan at the end of the trial period unless cancelled.
Clients may cancel their subscription at any time via their dashboard or by contacting contact@maia-labs.ch. Cancellation takes effect at the end of the current billing period. No pro-rata refund is provided.
In the event of cancellation, the Client's data will be deleted within 30 days, unless an export has been requested beforehand.
The account is suspended after 30 days of non-payment. The Service will be inaccessible during the suspension.
Maia Labs endeavours to maintain high availability of the Service but does not guarantee uninterrupted access. The Service depends on third-party infrastructure and providers.
Maia Labs reserves the right to suspend an account without notice in the event of:
Maia Labs does not guarantee backups of AI-generated content, working files or history beyond standard infrastructure measures.
Clients are responsible for exporting or backing up any data they wish to retain.
Upon written request within 30 days of termination, Maia Labs may provide a copy of the stored data where technically feasible.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MAIA LABS SHALL NOT BE LIABLE FOR:
IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF MAIA LABS EXCEED THE AMOUNTS PAID BY THE CLIENT DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
Any dispute arising from this Agreement shall be settled by arbitration in Geneva, Switzerland.
The courts of Geneva have exclusive jurisdiction in the event of a dispute.
This Agreement is governed by and construed in accordance with Swiss law.
Maia Labs reserves the right to amend these Terms at any time. Material changes will be communicated to the Client by email or by notification in the dashboard at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.
Maia Labs is a provider of services that assist in the drafting of medico-legal reports. Maia Labs does not develop, train or control the AI models used. Despite careful review of content, we disclaim all liability for the content of AI-generated reports. The Client is solely responsible for any use of the Service and for all consequences arising therefrom.